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Help Centre
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Popular Topics
- My Account
- I haven't received an activation link by e-mail. What do I do?
- I can't log in or have forgotten my password. What do I do?
- How do I change my e-mail address?
- How do I delete my account?
- How do I report a user?
- Image guidelines: Tips for your profile photo
- Community Guidelines
- Payment
- What payment methods are available?
- How can I redeem a voucher?
- What is the satisfaction guarantee and when can I claim it?
- I received an email about a promotion, but the discount isn't applied. What can I do?
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- My payment failed, what can I do?
- Security
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Find household help
- Finding the perfect household help
- How does Putzperle.de work?
- What is Putzperle.de and how does it work?
- Does Putzperle.de cost anything?
- What are the advantages of Putzperle.de compared to other providers?
- Can I test Putzperle.de without obligation?
- How much does cleaning cost per hour?
- Is Putzperle.de expensive?
- What are the agency fees with Putzperle.de?
- Are the profiles of the domestic helpers verified?
- Who determines the hourly wage of the domestic help on Putzperle.de?
- My Account as an employer
- I signed up as a domestic helper by mistake. What do I have to do now?
- Can I sign up as a domestic helper and an employer at the same time?
- My job offer
- How do I edit my job offer?
- How do I upload a photo?
- I have received enough applications. How do I hide my job offer?
- Why was my job offer rejected?
- Haushaltshilfe in Berlin gesucht?
- Employment of the domestic help
- What is considered a fair hourly wage for a domestic helper in Germany?
- Do I have to insure my domestic help against accidents?
- Do I have to register my domestic help with the German Health Insurance Fund?
- I am looking for cleaning help for my company. How do I hire them?
- In which case may a domestic helper work on account?
- Are taxes due when employing the domestic helper?
- Do I need a written work contract with the domestic help?
- Can I deduct the costs for domestic help from my taxes?
- What happens if the domestic help quits?
- How do I terminate my household helper?
- Membership & payment
- Why should I sign up?
- What functions does the free basic membership have?
- What are the advantages of premium membership for households?
- How does the premium membership end?
- What conditions apply to private customers?
- What conditions apply to corporate clients?
- Search and find domestic help
- I have selected 2-3 top candidates. How do I decide now?
- Do I have to pay for a trial assignment?
- I have found the right domestic helper. What happens next?
- What is the best way to introduce my new domestic helper?
- What is the quickest way to find the right domestic help?
- How can I save suitable candidates on my favourites list for later?
- How does the contact between me and the domestic help work?
- I cannot contact a domestic helper. What do I have to do?
- There are very few domestic helpers in my area. What can I do?
- Why is no one applying to my job offer?
- Do I have to search through domestic helpers myself or is it enough to just look at the applications for my job offer?
- Why do I get unsuitable applications?
- How does the automatic cancellation function work?
- Where do I see sent messages?
- I receive e-mails with the subject "You have received a new message on Putzperle.de". How do I read these messages?
- How do I enable/disable e-mail notifications that there are new members in my area?
- How can I rate my domestic helper on Putzperle.de?
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Find a job as a domestic helper
- How does Putzperle.de work for domestic cleaners?
- What is Putzperle.de and how does it work for domestic cleaners?
- Does Putzperle.de cost anything for domestic cleaners?
- Which advantages does Putzperle.de have compared to other providers?
- How much do I earn per hour?
- Who determines the hourly wage of the domestic help?
- How do we ensure that the employers are trustworthy?
- Membership and payment
- Why should I sign up on Putzperle.de?
- What are the features of the free basic membership for private domestic helpers?
- What are the advantages of premium membership for private domestic helpers?
- What conditions apply to cleaning companies?
- How do I cancel my premium membership as a domestic cleaner?
- Does the premium membership for private domestic helpers renew automatically?
- My Account as domestic helper
- Can I sign up as a domestic helper while I'm also an employer?
- I mistakenly registered as employer instead of domestic helper. What do I do?
- My profile
- How do I edit my profile?
- How do I upload a photo as a domestic helper?
- How do I upload documents?
- I have received enough contact requests. How do I hide my profile?
- Why was my profile rejected?
- How do I verify my profile?
- What should I do if the verification doesn't work?
- Employment as a domestic helper
- What happens when I have found a suitable job?
- Is the trial assignment paid?
- Do I need a work contract with the employer?
- How do I find a suitable job?
- How does the payment work?
- What taxes do I have to pay?
- Can I terminate an employment relationship?
- Do I get my wages when I am sick?
- Do I have to take holidays because the employer wants me to?
- Am I allowed to work on Sundays and public holidays?
- Searching and finding a job
- What is the quickest way to find a suitable job?
- How do I find new jobs as a cleaning company on Putzperle.de?
- How does the contact between me and the employer work?
- I can't find any jobs near me. What can I do?
- Why does no one answer my messages?
- Where do I see messages I sent?
- I don't want to receive any more job offers by e-mail. What do I have to do?
- I cannot apply for jobs. What do I have to do?
- Frequently asked questions