Contact us
How can we help?
If you haven't found the answer to your question in our frequently asked questions write to us. We will usually get back to you within two working days.
Charlotte
Head of Customer Success
Common questions
We are asked these questions particularly often. Perhaps yours is among them:
I can't log in or have forgotten my password. What do I do?
If you can't log in to your account on Putzperle.de, this can have various causes. First rule out all sources of error:
- Check whether your e-mail address and password are spelled correctly.
- Pay attention to upper and lower case and check whether the Caps-Lock key is active.
If you get stuck, you can always request a new password.
If you have further questions, please contact us.
I registered but haven't received an activation link by e-mail. What do I do?
If you have registered, but have not received an activation link by e-mail, this can have various causes:
- The e-mail could have ended up in your spam folder. Check the spam folder in your e-mail program and mark the e-mail as "non-spam".
- You may have mistyped your e-mail address.
Sign up again and make sure you spell your e-mail address correctly. If you need further assistance, don't doubt and send us an e-mail at [email protected]. We are happy to help!
Why is no one answering my messages?
There may be several reasons for this.
- Not everyone checks their email daily; some only do so once a week.
- The recipient has already found something suitable and forgotten to deactivate their profile.
- The recipient is on holiday.
- Unfortunately, not everyone plays by our rules and leaves messages unanswered.
Read more about this in the Help Centre.